Casoola Casino review
Casoola Casino launched in early 2020 with a robot-themed design and a platform tailored to mobile screens. The review describes it as licensed by the UKGC and MGA and offering 24/7 customer support. These features were cited as reasons for its popularity in places where registration was permitted; the account does not establish access or authorization in Canada.
As of January 2023, Casino Ideal listed Casoola Casino as blacklisted, citing alleged unethical business practices and player complaints. This is a historical statement.
Though Casoola Casino was described as a recent arrival, its instant-play catalogue reportedly held 1,300 games. The selection included video slots, Progressive Slots, live dealer tables and virtual table games. NetEnt, Microgaming, Play’N GO and Evolution Gaming were among the developers named, along with other established providers.
Platform features
According to the review, the Casoola Casino interface was available in English, German, Finnish, Norwegian and Swedish. Its HTML5 games ran in a browser on desktop and mobile devices without requiring a download. The layout was also said to adapt to different mobile screen sizes, with straightforward navigation.
Review Highlights
- Contemporary theme and interface
- More than 1300 games listed
- Major providers include NetEnt, Microgaming and Evolution Gaming
- 24/7 customer support was reported
- The review reports MGA and UKGC licensing
- Welcome offer described as generous
Points to consider
- No loyalty scheme was reported
- Low maximum withdrawal limits were noted
Casoola Casino at a glance
| Online | Since 2020 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Genesis Global Limited |
ADDITIONAL INFORMATION
| Restricted countries | |
|---|---|
| Currencies | EUR, GBP, USD, NOK, SEK, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
| Language | |
| Support | Live Chat, Phone, Email |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit methods | |
|---|---|
| Minimum deposit | €10 |
| Minimum withdrawal | €10 |
| Withdrawal limits | $5,500 per week or $22,000 per month |
| Payout timeframes | Pending Time: Up to 48 hours. Credit/Debit Cards: 1 to 3 working days. Bank Transfers: 3 to 5 working days. E-wallets: Instant. |
Bonus and Promotion Overview
The review outlines several Casoola Casino promotions, including a welcome bonus it recommends considering. It also mentions a VIP scheme with perks for eligible players. These are reported details, not confirmation that the offers remain available.
Welcome offer
The welcome package for new Casoola Casino players is described as offering up to €1,500 and 200 free spins across their first four deposits. The review gives the following breakdown:
• 1st Deposit: 100% deposit match up to €300, plus 200 Free Spins
• 2nd Deposit: 50% deposit match, up to €400
• 3rd Deposit: 25% deposit match up to €400
• 4th Deposit: 25% deposit match up to €400
Under the stated first-deposit offer, 20 free spins were credited initially, followed by 20 each day for the next 9 days. The spins were limited to the Reactoonz slot and had to be used within 72 hours of being credited. The source also capped winnings eligible for conversion to cash at €100.
The terms described in the review applied 40x wagering to bonus funds and free-spin winnings, with 14 days to meet the requirement before the funds or winnings expired. Listed contribution rates were:
• Video slots and other games: 100%
• Classic slots: 75%
• Table games: 10%
• Blackjack games: 5%
• Jackpot games: 0%
• Live dealer games: 0%
• Video poker games: 0%
Slots count 100% toward wagering, although some titles are excluded from this rate. The review directs readers to the general bonus terms and conditions for details of those exclusions.
Bonus play also had maximum stake limits: no more than €5 per slot spin or €30 on any other game.
According to the review, wagers are first taken from the ‘Real Money’ balance. The ‘Bonus Balance’ is used only after the ‘Real Balance’ is depleted.
Background
Genesis Global Limited launched Casoola online casino. The review describes Genesis Global as an experienced online casino operator and lists Casino Joy, Casino Cruise, Vegas Hero and Genesis Casino among its other brands. It says the casinos operated under UKGC and MGA licences, with some also holding an SGA licence for Sweden.
Licensing, security and fairness
Genesis Global management applied for MGA and UKGC licences before Casoola Casino launched. The review says the games had undergone RNG testing approved by testing firms associated with the UKGC and MGA. It also states that the casino met the UK’s 10-steps-to-cyber-security requirements, covering security, privacy and encryption for online casinos seeking a UKGC or MGA licence. These are reported claims, not a current verification.
The review presents the UKGC and MGA licences as indicators of how player funds were managed, saying applicants had to provide financial records showing they could cover player wins and operating costs. It further claims the casino held combined player balances in separate bank accounts so customers would be repaid before liquidation if the operator encountered financial trouble. This is the review’s account, not an independent guarantee about funds.
Other offers and promotions
Besides the welcome package, the review describes other Casoola Casino promotions. It mentions a Live Casino welcome offer of up to €100 and other deposit matches. At the time covered by the review, readers were directed to the casino’s ‘promotions’ tab for details; this does not confirm current availability.
VIP scheme
The review also says players could apply for VIP membership at Casoola Casino. Potential perks included a dedicated account manager, faster withdrawals, tailored bonuses and promotions, and annual birthday gifts. The lack of a loyalty program is noted as a downside; the review does not confirm whether these benefits are still offered.
Payment methods overview
The review reports that Casoola Casino accepted 26 currencies, including EUR, GBP, USD and CAD, and directs readers to the casino FAQ for the full list. Payment options are described as location-dependent, with methods for depositing and withdrawing funds in the relevant currencies.
Payment types mentioned in the review include credit and debit cards, bank transfers, e-wallets, and prepaid vouchers or cards.
Depositing
The review states that Casoola Casino required a €10 minimum deposit and set a $5,000 maximum. Listed payment methods include bank transfers, credit and debit cards, Skrill, Neteller, PayPal, EUTeller, iDebit, EasyEFT, ecoPayz, Giropay, PayPal, Trustly, SoFort and Paysafecard. Available methods could vary depending on the player’s country.
Withdrawing funds
Casoola Casino withdrawals had to be at least $10 and remain within limits of $5,500 per week or $22,000 per month. The review reports a 2% withdrawal fee, with a minimum charge of $1. It refers readers to Casoola Casino’s general terms and conditions for details about these limits and fees; the figures have not been independently confirmed here.
The review names bank transfers, credit and debit cards, Skrill, Neteller, PayPal, EUTeller, ecoPayz, Giropay, PayPal, Trustly and SoFort as common withdrawal methods. It also notes that availability varies by country.
The review reports a pending period of up to 48 hours for withdrawal requests. After that, e-wallet withdrawals were said to be instant, card payments to take 1-3 working days and bank transfers 3-5 working days. These are the timings reported in the review, not a current service estimate.
Games catalogue overview
The review estimates Casoola Casino’s catalogue at more than 1,300 games from various software studios. Listed formats include standard and progressive jackpot slots, table games, video poker and live dealer games.
The lobby was divided into ‘Hot Games’, ‘Slots & Jackpots’, ‘Live Casino’, ‘Casino Games’ and ‘Games Providers’. Each section had further categories, and a search field at the top of the screen let players find titles by name.
Game software providers
According to the review, NetEnt had the most prominent presence among Casoola Casino’s software partners. Other named studios include Microgaming, Play’N GO, Quickspin, NYX Interactive, Evolution Gaming, iSoftbet, Yggdrasil Gaming, Push Gaming, Big Time Gaming, Gamomat, Red Tiger Gaming and Skywind Group.
Slot games
The review counts at least 1,200 slots at Casoola Casino and suggests the number may be higher. It describes a blend of classic, jackpot and modern 3D games from leading studios. Examples include Starburst, Book of Dead, Vikings go Berserk, Thunderstruck II, Immortal Romance, Jumanji and other titles.
Alongside its video slots, the catalogue was reported to have around 50 progressive jackpot slots. The review says the ‘Jackpots’ section featured titles from NetEnt and Microgaming, including Mega Moolah, King Cashalot, Arabian Nights, Mega Joker, Mega Fortune, Hall of God and Divine Fortune.
Table games
The review says the ‘Casino Games’ section held around 150 titles, including video poker, instant-win games and scratchcards, which accounted for half of the selection. Other choices included several types of Blackjack, Roulette and Baccarat, plus poker-style tables, Sic Bo dice and game shows such as Dream Catcher and Deal or No Deal.
Live dealer games
Casoola Casino’s Live Casino section was described as containing around 100 games, with Evolution Gaming and NetEnt named as its main providers. The review says players could choose popular live table games, including French, American and European roulette and a wide range of blackjack variations. Other examples included Baccarat, Caribbean Stud Poker and Casino Hold’em.
Mobile play
Casoola Casino was described as a browser-based platform using HTML5 to run games on desktop and mobile devices. No download or app was required, and the platform was said to support different devices, operating systems and browsers. Players could visit the site in a web browser to browse games; this description does not confirm access in Canada.
Customer assistance
The review describes Casoola Casino customer service as available 24/7 through several contact channels. It says players in most countries could call local phone numbers or get in touch through live chat and email. This is the review’s account and does not confirm current contact options.
- Live chat
- FAQs
Review conclusion
The review presents Casoola Casino as one of several online casinos operated by Genesis Global under UKGC and MGA licences. It describes a welcome offer for new members, recurring promotions—including campaigns for live casino players—and a catalogue of more than 1,300 games. These details reflect the review and do not establish current offers, availability in Canada or authorization.
