Casino Masters review
Casino Masters is a Genesis Global casino with a more limited selection of software studios than many online casinos. Its catalogue focuses on video slots, virtual table games and live dealer titles.
As of January 2023, Casino Ideal had blacklisted Casino Masters over reported unethical business practices and player complaints.
The review described English-speaking markets served under a UKGC licence, including the UK. It said the MGA licence extended to the Republic of Ireland, New Zealand, India, Canada and South Africa. These are historical statements and do not establish Canadian authorization.
Casino Masters Features
The review describes Casino Masters' online casino as combining oriental fantasy and superhero imagery, with black and dark-red backgrounds that set off the games. It also notes regional settings for English-speaking countries and lists EUR, INR, GBP, CAD, USD and NZD among the accepted currencies.
Casino Masters: What the Review Liked
- A selection centred on high-quality casino games
- Regional settings for multiple English-speaking markets
- Telephone support available
- Active social media presence
- MGA & UKGC licences
Casino Masters: What the Review Disliked
- Live games & jackpots are excluded from the bonus
Casino Masters at a Glance
| Online | Since 2021 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Genesis Global Limited |
ADDITIONAL INFORMATION
| Restricted countries | |
|---|---|
| Currencies | EUR, INR, GBP, CAD, USD, AUD, NZD, ZAR, NOK, SEK, CHF, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, UAH |
| Language | |
| Support | Live Chat, Email, Phone Support |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit methods | |
|---|---|
| Minimum deposit | €/$10 |
| Minimum withdrawal | €/$10 |
| Withdrawal limits | €/$22,000 per month / €/$5500 per week / €/$5500 per transaction |
| Payout timeframes | Credit/debit cards: 1 to 3 working days; e-wallets: instant; prepaid cards: N/A; mobile payment: N/A; bank transfers: 3 to 5 working days; online bank transfer: instant |
Casino Masters History
Casino Masters operates under Genesis Global Limited, also associated with Casino Joy, Genesis Casino, Kassu Casino, Casoola Casino and other brands. The review described Casino Masters as a young brand without an established reputation, while noting that Genesis Global was a recognized operator with several casinos on its custom aggregator platform.
Casino Masters Licences, Security and Fair Play
Genesis Global had held an MGA licence for Casino Masters since 2016 and also held a UKGC licence. It described both regulators as reliable in iGaming and said they could impose substantial fines, suspend a licence or revoke it permanently if consumer rights or privacy were not protected. Its further assurance that Casino Masters therefore uses safe RNGs, legitimate game results and a highly secure environment remains a claim, not an independently established guarantee.
Casino Masters Bonuses and Promotions
The review says Casino Masters listed its offers in the ‘Promotions’ section. It also notes that the site footer linked to the ‘Bonus Terms & Conditions’ governing promotions.
Standard welcome bonus
The review notes that deposits made using e-wallets such as Skrill, Neteller, Paysafe or ecoPayz were not eligible for the ‘Welcome Bonus’ offer.
Welcome Bonus: The described offer was a 100% match up to €/$200, plus 30 Free Spins on the Twin Spin video slot. Players had 14 days to complete the bonus playthrough requirement before it expired.
The deposit match and any free-spin winnings went into a ‘bonus balance’. According to the review, withdrawing that value required completing the 40x wagering requirement on bonus amounts only, after which funds could be transferred to the ‘real money’ balance. Convertible free-spin winnings were capped at $/€100.
The stated maximum bet for Slots and Video Slots was €/$5 per spin or €/$0.50 per bet line. For other games, the listed maximum was €/$30 per bet. The review also referred players to the contribution rates below to see how different bets counted toward wagering.
- All Video Slots and other games - 100%*
- All games under the category "classic slots"- 75%
- All Table games - 10%
- All Blackjack games - 5%
- Live games, jackpots, or video poker – 0%
Other Casino Masters Bonuses
The review says deposit matches made up most Casino Masters offers. Examples included Avian's Weekly Storm Blow at 25% up to €/$100 and Andromeda Positivity Charge at 25% up to €/$50. It also describes a VIP/loyalty program with exclusive promotions, monthly prize draws and holiday packages.
Casino Masters Payment Methods
The review lists EUR, INR, GBP, CAD, USD and NZD as the main currencies for English-speaking markets. UK players had to use GBP; players elsewhere could select a currency, with USD given as an example.
Making a Casino Masters Deposit
The listed deposit methods were VISA, Electron, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Rapid Transfer, Jeton and MiFinity. These options were accepted in most countries and supported the currencies noted above. The minimum deposit was stated as €/$10 or the equivalent. UK customers could not use a credit card for casino transactions.
Withdrawing from Casino Masters
The review says all listed methods supported withdrawals, although some countries might restrict Mastercard or Jeton. It described online banking as an instant alternative in that case. Stated withdrawal limits were €/$22,000 per month, €/$5500 per week and €/$5500 per transaction.
Casino Masters Game Selection
The review found Casino Masters' game catalogue easy to browse. Its menu linked directly to the ‘Live Casino’, while selecting ‘Games’ displayed the available titles.
Casino Masters Software Providers
A ‘Game Providers’ filter let visitors browse studios. The review lists Play’n Go, Pragmatic Play, Microgaming, NetEnt, Evolution, Red Tiger, Yggdrasil, Big Time Gaming and Gamomat.
Casino Masters Slots
The review says Casino Masters' slots selection featured video games from leading iGaming developers. Filters in the section included ‘Video Slots’, ‘Jackpots’, ‘Megaways’, ‘Feature Buy’ and ‘Classic Slots’.
The review names Megaways titles such as Twin Spin Megaways, Divine Fortune Megaways and Who Wants to be a Millionaire Megaways. It also lists feature-buy games among popular choices, including Wild West Gold, Street Fighter II, Dead or Alive II and Scudamore’s Super Stakes.
The review's jackpot examples include Vegas Night Life, Imperial Riches, Mega Fortune, Hall of Gods, Mercy of the Gods, Arabian Nights and Divine Fortune from NetEnt, alongside Dr Fortuno, Ozwin’s Jackpots and Holmes and the Stolen Stones from Yggdrasil. It highlights Mega Joker as a less commonly seen title and reports an RTP of 99% on the top reels.
Casino Masters Table Games
The review says virtual table games were less straightforward to find. They were grouped under ‘Casino Games’, with filters for ‘Roulette’, ‘Blackjack’, ‘Baccarat’ and ‘Other Games’. Virtual tables appeared alongside live dealer titles, with several table variants and a small selection of video poker games.
Casino Masters Live Casino
The review attributes all live dealer games to the Evolution live casino platform. It highlights Monopoly Live and Crazy Time as popular wheel games, and describes a broad Evolution selection of blackjack, roulette, poker and baccarat. The live casino's ‘Other Games’ area also included Sic Bo, Mega Ball, Deal or No Deal and Live Craps.
Casino Masters Mobile Casino
No download was required: the casino's mobile casino interface for account management and game selection ran in Chrome, Edge, Safari or another HTML5-compatible browser. Games also ran in the browser, so a separate app was unnecessary.
Casino Masters Customer Support
The review notes several ways to reach support, including live chat, phone and email. It also highlights a well-organized FAQ, resource links and Casino Masters profiles on Facebook, Instagram and X.
- Live Chat
- Email Support
- Telephone
- FAQ and Resource Links
- Social Media
Casino Masters Review: Final Verdict
The review identifies several positives about Casino Masters, while noting that the brand has a limited online presence. A drawback is that live casino games do not count towards bonus wagering when an offer is claimed. It also praises the more focused range of slot and live casino providers, saying it lends the selection an exclusive feel and supports a reputation for quality games.
