Casino Cruise review
Casino Cruise offers a catalogue of more than 1,300 games, several promotions and a site designed for mobile use. The review presents it as a notable entrant in the online gaming market.
In January 2023, Casino Ideal reported blacklisting Casino Cruise over reported unethical business practices and player complaints.
This instant-play casino brings together slots, table games, jackpots and live dealer titles from multiple software studios. Its bonus offers may provide extra funds for games beyond a customer’s deposit. The review described Casino Cruise as fully licensed and regulated, but that does not establish authorization in Canada. See our online casino guide for broader selection information.
Platform features
The review found a modern-looking site with crisp graphics and prominent navigation. Its simple layout was intended to help visitors find sections quickly. Casino Cruise has several features commonly sought in an online casino, though the review also pointed out some limitations.
Advantages at a glance
- Play in your browser without downloading software.
- A catalogue of more than 1,300 casino games.
- Live dealer games available.
- Games from several major software studios.
- Telephone support listed.
- Designed for mobile devices.
- Multiple language options supported.
- Two EU licences reported.
Reported drawbacks
- Live chat is not staffed 24/7.
- No loyalty programme available.
Casino Cruise at a glance
| Online | Since 2014 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Genesis Global Limited |
ADDITIONAL DETAILS
| Restricted countries | |
|---|---|
| Currencies | BGN, CAD, CHF, CZK, DKK, EUR, GBP, HRK, MXN, NOK, PEN, PLN, RON, RUB, SEK, USD, VEF and ZAR |
| Language | |
| Support | Live chat, email, phone and FAQ section |
| Contact | [email protected] |
DEPOSITS & PAYOUTS
| Deposit methods | |
|---|---|
| Minimum deposit | $/£/€10 |
| Minimum withdrawal | $/£/€10 |
| Withdrawal limits | €5500 per week and €22,000 per month |
| Payout timeframes | E-wallets: 0-24 hours, credit/debit cards: 2-5 days, bank transfers: 2-5 days, cheques: not offered, pending time: 24-48 hours |
Casino background
A group of casino enthusiasts founded Casino Cruise, which grew rapidly over a few years. The site launched in 2014 and built a catalogue of hundreds of games from prominent software suppliers. It is owned by Genesis Global Limited, whose other casino brands include Spinit Casino, Genesis Casino and Casino Gods. The review says the company is incorporated under Maltese law and subject to its gaming regulations.
Licensing, security and fair play
The review reports that Casino Cruise holds licences from several established gambling authorities, including the Malta Gaming Authority and the UK Gambling Commission.
According to the review, Casino Cruise’s payment methods meet PCI standards for handling card data during deposits and withdrawals. It also says SSL connections protect information in transit.
The review says eCOGRA, an online casino game testing agency focused on player protection, oversees fair play at Casino Cruise.
Bonuses and offers
In addition to its substantial Casino Welcome Bonus, Casino Cruise is described as offering promotions to returning customers. The types listed include free spins, deposit matches, cash points and weekend giveaways.
Welcome offer
Casino Cruise’s welcome package is described as being for customers who register and make a first deposit. It advertises a $/£/€1,000 bonus plus 200 free spins, divided across four deposit bonuses:
1st Deposit: Get a 100% match up to $/£/€200, plus 200 free spins.
2nd Deposit: Get a 50% match up to $/£/€200 using bonus code WCRUISE2.
3rd Deposit: Get a 25% match up to $/£/€300 using bonus code WCRUISE3.
4th Deposit: Get a 25% match up to $/£/€300 using bonus code WCRUISE4.
To claim the first deposit bonus, the instructions say to open ‘Cashier’ and select the welcome offer from the dropdown menu. For the 2nd, 3rd and 4th deposit bonuses, customers should return to ‘Cashier’ and enter the corresponding bonus codes listed above.
On the first deposit, 20 free spins are credited immediately; the remaining spins are added at a rate of 20 per day for nine days. The package spins are restricted to the Starburst slot. Each batch expires 72 hours after it is credited, and free-spin withdrawals are capped at $/£/€100. The offer terms exclude deposits made through Skrill or Neteller.
The stated eligibility terms require new Casino Cruise customers to deposit at least $/£/€10. The review says customers can decline the bonus. Each of the four welcome offers has a 40x wagering requirement before bonus winnings can be withdrawn.
Casino Cruise’s terms assign different wagering contribution rates to game types. The rates listed are:
- Video slots and other games – 100%
- Games in the “classic slots” category – 75%
- Table games – 10%
- Blackjack games – 5%
The review says Casino Cruise staff review a customer’s play before approving a withdrawal, looking for unusual patterns or possible signs of fraud.
VIP offer
Promotions beyond the welcome package are described as VIP member benefits. Players can earn loyalty points through the Casino Cruise VIP Club; after they reach the required points threshold, the VIP team is said to send an invitation.
The review identifies three main VIP tiers, each with its own offers, promotions and gifts. Rewards are described as improving at higher levels.
Reload and deposit offers
Reload and deposit promotions are said to change weekly, and the review directs customers to the ‘Promotions’ page for details. It recalls finding a $/£/€100 Live Casino offer for first-time live players and a 10% weekly cashback bonus capped at $/£/€200, among other promotions.
Loyalty points
The review says Casino Cruise has no loyalty programme, although casino play can earn points towards VIP status. Reaching that status is presented as a way to access additional VIP offers and rewards.
Ways to pay
After opening a Casino Cruise account, customers can deposit using one of the payment options listed by the site. The review says the transaction takes only a few minutes.
Depositing
While playing a game, the ‘Deposit’ button appears in the upper right-hand corner of the page. Customers can also start a deposit through ‘My Account’ and select a supported payment method. Casino Cruise’s listed options include credit and debit cards, e-wallets, instant banking, bank transfers and prepaid cards.
Deposits are free and processed instantly. The stated minimum deposit is $/£/€10.
Requesting a withdrawal
To request a withdrawal, the instructions say to go to ‘My Account’, choose a withdrawal method and follow the onscreen steps. The listed minimum withdrawal is $/£/€10.
The review says there is no stated limit on the number of withdrawal requests, but Casino Cruise will not process a request made within 24 hours of the customer’s previous deposit. It also notes that one or more identity documents may be required before funds are released.
Games catalogue
Casino Cruise’s catalogue is described as containing more than a thousand games, from classic three-reel slots to newer video slots and table games. The review also mentions a selection of live dealer games.
Game software providers
The review lists well-known suppliers in Casino Cruise’s roster, including Evolution Gaming, NetEnt, Play’n Go, Microgaming, Yggdrasil and Quickspin. These studios are cited as examples of the casino’s game content.
Slot games
Casino Cruise reportedly offers over 500 slot machines with themes drawn from films, television, fantasy, sports and more. The review names Wizard of Gems, Guns N’ Roses, Irish Gold and James Dean among the titles.
Table games
Casino Cruise’s table-game range includes familiar options such as blackjack and poker, as well as baccarat and roulette. The review also mentions alternate versions of popular games, including European blackjack.
Live dealer games
According to the review, Casino Cruise uses Evolution Gaming for live play. Streamed tables include roulette, baccarat, blackjack and Dream Catcher, alongside VIP versions of selected live casino games.
Mobile play
Casino Cruise’s mobile platform is described as offering casino and live dealer games on smartphones and tablets. Players can access it through a mobile browser or download the app to their phone.
The mobile casino reportedly has more than 500 titles, with new games added over time. Casino Cruise is said to support Android, Apple and Windows devices, along with most modern smartphones and tablets.
Help and support
The site’s FAQ is described as covering payments, accounts and other common queries. The review lists the following ways to contact Casino Cruise support:
- Telephone
- Live chat
Casino Cruise review summary
The review presents Casino Cruise as offering a broad range of games, site features and a welcome package. It also notes that there is no loyalty programme. VIP status may appeal to players who earn enough points, but the review does not establish which offers are current or whether the casino is available in Canada.
