Roxy Palace Casino review
Roxy Palace Casino is an online casino aimed at players in the UK and Europe, and had been serving players for nearly 17 years. It describes a library of just under 300 Microgaming games, including slots, table games, and a smaller live dealer selection.
The source describes Roxy Palace Casino as licensed by the UKGC and the Gibraltar commission, and says it offered regular promotions alongside its games. It names the UK, Italy, Sweden, and Germany as target markets, and also mentions Canada. A social media presence and player community are among the features highlighted. References to UK and Gibraltar licences do not establish authorization in Canada.
Key Features
The source review attributes Roxy Palace Casino’s appeal to its recurring promotions, helpful customer support, and range of payment methods. It also highlights the casino’s long history and UK Gambling Commission licensing, which the reviewer considered reassuring for players within that regulator’s jurisdiction.
According to the review, the casino supported 7 languages and more than 7 currencies, and maintained local-market social media accounts on Twitter, Facebook, and YouTube. The integrated PlayCheck account feature was said to let members view game history, including roulette outcomes and blackjack cards dealt, and check profit or loss by game type.
What the review liked
- Several ways to contact customer service
- A wide range of payment methods
- A positive reputation, according to the review
- Operating for 16+ years, according to the review
- UKGC licence cited by the source
- 96% payout rate across all games, as claimed by the source
- Social media activity
What the Review Criticized
- A library of just 300 games, according to this section
- Games from Microgaming only
- 50x bonus wagering requirement
Roxy Palace Casino at a Glance
| Online | Since 2002 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | 32 Red PLC |
MORE DETAILS
| Restricted countries | |
|---|---|
| Currencies | EUR, GBP, USD, DKK and SEK |
| Language | |
| Support | Live Chat Email Support Phone Support |
| Contact | +448081699307 |
PAYMENTS & WITHDRAWALS
| Deposit methods | |
|---|---|
| Minimum deposit | £10 |
| Minimum withdrawal | £20 |
| Withdrawal limits | €4000 per week for players who win a sum that is 5 times or more greater than their total purchases |
| Payout timeframes | E-wallets: 24-48 hours Credit / Debit Cards: 2-7 days Bank Transfers: 3-7 days Cheques: 14-28 days Pending Time: 48 hours |
Casino background
Roxy Palace opened in 2002 and quickly gained a substantial player base, according to the review. 32 Red PLC took over casino operations in 2015. The review describes the group as one of Europe’s leading and most reputable operators, with Casino Splendido—winner of the ‘2005 Best New Casino’ award—among its brands.
Licensing, security and fair play
The review names the UK Gambling Commission as one of Roxy Palace Casino’s regulators. It describes the UKGC as a leading authority in Europe and worldwide, and says the regulator can take action against any online casino under its oversight to protect players in its jurisdiction. This description concerns the UK regulatory framework and does not confirm Canadian authorization.
Roxy Palace Casino held a licence from the Government of Curacao. The review notes that the operator would be subject to that regulator’s rules, which the reviewer considered an additional player protection measure.
The review says Roxy Palace was a member of eCogra, a third-party game software testing company. It reports that eCogra published quarterly reports showing the casino’s game payout percentages, which readers could consult on the eCogra website.
The review says eCogra would report if payout percentages for games hosted at Roxy Palace were out of line with their RTP. It asserts this had never happened and gives an average payout rate of 96% across all games; these are claims recorded in the review, not independently recertified here.
The reviewer also regarded the casino’s social media activity as a sign of openness to public scrutiny. A social media presence alone, however, does not establish that a casino is safe or fair.
Bonuses and promotions
The review describes Roxy Palace Casino as offering several types of incentives, from a welcome bonus to recurring deals, deposit bonuses, free spins, and leaderboard contests. It also mentions a loyalty scheme that awards points as players use the casino.
New player bonus
The review says new Roxy Palace Casino players could choose a 100% deposit match up to £100, plus 50 free spins. It reports that the spins were delivered in batches of 10 over the first five days after bonus activation and could be played on the Highlander slot.
Bonus funds and free-spin winnings both came with a 50x wagering requirement. The reviewer considered this steep compared with some online casinos and noted that eligible games contributed at different rates.
The review gives these contribution rates toward the welcome bonus wagering requirement:
- All Slots (with some exceptions): 100%
- All Roulette Games: 10%
- All Blackjack Games (except Classic Blackjack and Casino War): 10%
- All Video Poker Games (except All Aces & Jacks or Better): 10%
- All Table Poker Games: 10%
- Everything Else: 0%
The review recommends checking the welcome bonus T&Cs before spending bonus cash to understand the wagering rules and other conditions. It states that the offer required a deposit of at least £10, made by credit/debit card or PayPal only.
Additional Offers
Roxy Palace Casino also offered Royal Rewards, described in the review as an opt-in scheme for personalised daily promotions. Offers appeared in players’ notifications and could include deposit bonuses, free spins or other deals.
The review also mentions the Deal or No Deal Brexit Leaderboard. Players competed by playing their selected games and collecting points, with the highest scorers eligible for a share of the prize pool.
Rewards Club
According to the review, Roxy Palace Casino had a 5-tier loyalty scheme in addition to its other promotions. Players earned player Club Points that could be exchanged for bonus cash. Advancing through the tiers was also said to unlock bonus points and other prizes.
Higher-tier perks listed in the review included birthday bonus points, invitations to special slot tournaments, a dedicated support number and a personal account manager.
Banking Options
The review lists several deposit and withdrawal methods, including credit/debit cards and bank transfers, plus e-wallets such as PayPal, Skrill and Neteller. It says Roxy Palace Casino accepted deposits only in EUR, GBP, USD, DKK and SEK.
Depositing
Common deposit methods at Roxy Palace Casino included Visa/Mastercard, Bank Transfer, PayPal, Skrill, Neteller, Entropay, EcoPayz and Paysafecard, according to the review. Availability of additional methods—including Sofort, Trustpay, EuTeller, GiroPay, iDealInstadebit and POLi—could depend on location.
The stated minimum deposit was £10 or the equivalent in another accepted currency. Roxy Palace Casino reportedly charged no deposit fees, and funds were credited instantly except for Bank Transfer deposits.
To make a deposit, sign in and select the ‘Bank’ button. Choose a payment method and amount, then enter the requested details.
Withdrawals
The review lists fewer withdrawal options than deposit methods, though several were available. With a £20 minimum withdrawal, players could reportedly use Visa/Mastercard, Bank Transfer, PayPal, Skrill, Neteller, Entropay and Ecopayz. Sofort and Euteller might also have been available, depending on location.
Roxy Palace Casino reportedly permitted withdrawals up to £120,000 (or equivalent) per 24-hour period and charged no withdrawal fees. Its stated processing estimate was 5 to 7 business days, which the reviewer saw as a drawback.
Games catalogue
One section of the review puts Roxy Palace Casino’s catalogue at just under 500 games. While acknowledging that this was modest compared with some casinos, the reviewer suggested it could still provide enough variety for many players. The games were attributed to Microgaming, which the source describes as a leading casino software provider.
Slots accounted for much of the catalogue, and the review says table-game and live dealer enthusiasts also had options. It flags the absence of video poker as a downside for players who prefer that format.
The review describes a lobby organised into categories to make browsing easier. Main sections included ‘Slots’, ‘Blackjack’, ‘Roulette’ and ‘Live Casino Games’; side menus included ‘Featured’, ‘Jackpot Games’ and ‘High Limit’. Players could also search by name for a familiar Microgaming title.
Game Software
As noted above, the review says Roxy Palace Casino’s catalogue centred mainly on one developer. It describes Microgaming as an established, well-regarded game maker and considers it a strong fit for an operator using a single provider.
Still, the reviewer would have liked to see more software studios represented. Microgaming received praise, but the review points out that games from other developers can bring extra variety.
Slot Games
The source counts 236 slots at Roxy Palace Casino, all from Microgaming. The selection ranged from simple classic games with few win lines to feature-rich video slots, alongside a smaller set of jackpot titles. Microgaming’s catalogue spans many types of slot, the review notes.
Video slots singled out in the Roxy Palace Casino review include Game of Thrones, Highlander and Jurassic World, along with Immortal Romance, Thunderstruck II and Break Da Bank Again.
The review also names Mega Moolah, King Cashalot and Major Millions as familiar Microgaming progressive jackpot slots. It notes that Mega Moolah had set jackpot payout records over the years.
Table Games
Although Roxy Palace Casino offered several table titles, the review criticises the narrow choice: this category included only Roulette and Blackjack. The reviewer would have welcomed a broader selection of popular table games.
The ‘Roulette’ section featured 10 software-based games, which the source considered a solid range. In addition to American, French and European roulette, it lists variations including Multi-Wheel Roulette and Premier Roulette.
The review describes Blackjack as Roxy Palace Casino’s largest table-game category, listing 23 tables. Alongside standard Blackjack rules, options included Multi-Hand Blackjack, High Streak Blackjack, High Limit European Advanced Blackjack and Vegas Single Deck Blackjack.
Live Dealer Games
The review found 22 tables in Roxy Palace Casino’s live section, including 8 Roulette tables. Offerings included French, European and American Roulette, plus Speed Roulette, Double Ball Roulette and Immersive Roulette.
Roxy Palace Casino’s live Blackjack range was smaller, with just three tables: Blackjack, Free Bet Blackjack and Speed Blackjack. The review notes that the separate table-games section provided more options.
The review says the rest of the live dealer suite covered other games, including Baccarat, Caribbean Stud Poker, 3-Card Poker, Casino Hold’em, Ultimate Hold’em, Sic Bo, Lightning Dice and Deal or no Deal.
Playing on Mobile
The review notes that mobile devices were becoming increasingly important for internet access and casino play, and says Roxy Palace Casino had adapted its site for mobile users.
The reviewer felt some other online casinos delivered a better mobile experience, but said Roxy Palace Casino’s games could be played across devices without difficulty. This is the review’s assessment, not a new device test.
Getting Help
Roxy Palace Casino is rated highly for the variety of ways to contact customer service. Support was available 24 hours a day, seven days a week, through live chat, email and multiple phone numbers. An FAQ page and social media profiles are also listed as contact and assistance options.
- Live chat support
- Email support
- Phone Support
Roxy Palace Casino: Review Summary
The review treats longevity and reputation as useful factors when assessing a new online casino. It says Roxy Casino had both, but could use an update and a larger game catalogue. Overall, the reviewer found the casino enjoyable and fair.
The source also cites bonuses, customer service and a range of payment methods as reasons to consider the casino. It points to eCogra and the casino’s public social media activity as trust signals, giving players places to offer feedback and discuss Roxy Palace. These statements reflect a historical review and do not confirm current services or independent safeguards.
