Queenplay Casino review
With more than 800 games, a welcome offer and several payment options, Queenplay Casino may appeal to players comparing online casinos. It launched in 2020 and held licences from the UK Gambling Commission and Malta Gaming Authority.
Key features
Queenplay Casino has a modern interface offered in English, German, Norwegian and Finnish. The responsive site is designed for mobile play, with a royal theme featuring queens and courtly imagery. Games are easy to find from the homepage, which the review says also displays a mix of virtual and live titles.
Highlights
- A library of over 800 games
- Licences from the UKGC and MGA, according to the review
- A multi-tier loyalty scheme
- A wide range of payment methods
- Games from a wide range of studios
- A site adapted for mobile screens
Points to consider
- A low monthly withdrawal ceiling
- Customer support is not available 24/7
- Live and RNG tables appear in the same category
Queenplay Casino at a Glance
| Online | Since 2020 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Aspire Global International |
MORE DETAILS
| Restricted countries | |
|---|---|
| Currencies | GBP, EUR, USD, CAD, SEK, JPY |
| Language | |
| Support | Live chat, email support, FAQ page |
| Contact | N/A |
PAYMENTS & CASH OUTS
| Deposit methods | |
|---|---|
| Minimum deposit | €10 |
| Minimum withdrawal | €10 |
| Withdrawal limits | €7,000 per month |
| Payout timeframes | Pending Time: Up to 2 business days. Credit/Debit Card: 6-8 business days. Bank Transfers: 6-8 business days. |
Background
Queenplay Casino joined the online casino market in 2020. Marketplay LTD launched it; the company was established under EU laws in Malta on 23 October 2017. The review describes Marketplay LTD as a relatively new online casino operator and Queenplay Casino as one of its first projects. The company also owns Mr Play and Regent Casino.
Marketplay LTD runs its casino brands on the Aspire Global Internation Ltd platform. Aspire Global International Ltd, also based in Malta, was established in 2007, 10 years before Marketplay LTD.
Licensing and Fair Play
Marketplay LTD’s Queenplay casino operated under an MGA licence through the Aspire Global International platform. For the UK market, the review describes licensing through AG Communications Limited, a Malta-registered company established in 2009. It calls the corporate and licensing structure complex, while saying it was covered by EU and UK laws.
The review connects the UK and Maltese company registrations with consumer and privacy protections under UK and EU law. It also claims EU consumer rights extend to non-EU players, including those accessing Queenplay Casino from Canada, Australia or New Zealand. This reflects the review’s assertion; it does not establish Queenplay’s Canadian authorization or the protections available to any individual player.
The review says the games were checked regularly under the licences, including random testing and periodic financial and security reviews. These are descriptions of the review’s account of the licensing arrangements, not independent verification here.
Bonuses and promotions
Besides a welcome bonus, Queenplay Casino was reported to have recurring promotions and a loyalty scheme. Checks noted no information about a VIP programme and suggested it could be planned, but found no confirmation.
Welcome offer
The offer described in the review gave new Queenplay Casino customers up to €200 in bonus funds and 100 free spins over their first three deposits:
- 1st deposit: Deposit at least €10 for a 100% match up to €200, plus 20 free spins
- 2nd deposit: Deposit at least €20 on day two to receive 40 free spins
- 3rd deposit: Deposit at least €20 on day three to receive a further 40 free spins
Bonus cash had a 35x wagering requirement, but the first deposit was excluded. Free-spin winnings were subject to a separate 50x requirement, and no more than €100.00 in bonus money could be converted to cash.
The terms stated that real-money funds would be wagered before bonus funds and allowed 21 days to complete the stated requirements before bonus funds expired. Free spins had to be used within one day. The maximum bet was €4 per spin, €0.50 per pay line or 15% of the total bonus amount.
Some Queenplay Casino games do not count towards wagering requirements. The casino directs players to the ‘wagering requirements’ section of the bonus terms for the list of excluded games.
The review gave these examples:
- Most slots – 100%
- Roulette and Blackjack – 0%
- NetEnt Games – 50%
- Baccarat – 50%
- Scratchcards – 0%
More promotions
Queenplay Casino ran other promotions at various times, but the review found only a leaderboard tournament as an additional offer then. It says related information was available under the casino’s ‘Promotions’ tab.
Loyalty scheme
The review says registration automatically enrolled members in Queenplay Casino’s loyalty programme, where play earned points. It had seven tiers, with benefits said to include free games, faster redemption and a birthday bonus. Members could trade points for bonus cash.
Payment methods
The review says Queenplay Casino supports several currencies for deposits and withdrawals: EUR, GBP, USD, CAD, SEK, CAD and JPY. It points to the FAQ and ‘Cash Out Policy’ page for payment information.
Depositing
Listed Queenplay Casino payment methods were Visa/Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, PayPal, Trustly, Sofort, Giropay, Interac, EasyEFT, Euteller, Zimpler, EPS, Paysafecard and Instadebit. The stated minimum deposit was €10, and most deposits were described as instant.
Withdrawals
The review states a €10 minimum withdrawal and lists Visa/Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, PayPal and Trustly. It describes a 2-day pending period, then 6 to 8 business days for bank transfers and credit or debit cards, and up to 2 business days for e-wallets.
Queenplay Casino’s stated policy was to return withdrawals through a payment method previously used for deposits, with a monthly maximum of €7,000. The review refers readers to the casino’s ‘Cash Out’ policy for this limit.
Games
The review describes a catalogue of over 800 games arranged under ‘Featured Games’, ‘New’, ‘Video Slots’, ‘Classic’, ‘Casino Games’, ‘Scratch Cards’ and ‘All Games’. It included slots, table games, live dealer titles and scratch cards.
Software studios
The review names 70 software developers in Queenplay Casino’s catalogue, including NetEnt, Microgaming, Evolution Gaming, Betsoft, NextGen Gaming, Play’n GO, Quickspin, Red Tiger Gaming, Thunderkick, IGT, Elk Studios and Big Time Gaming.
Slots
Slots are presented as the core of Queenplay Casino’s game selection, with new releases, classics and progressive jackpot games. The review says the games came from leading software providers worldwide.
The catalogue included Book of Dead, Starburst, Bonanza, Aloha Cluster Pays, Gonzo’s Quest and Thunderstruck II. The review also noted a smaller selection of Progressive Slots offering million-level payouts, including the popular Divine Fortune.
Table games
The ‘Casino Games’ section included over 40 traditional table games. Many were live dealer tables, while the range of software-run RNG versions was smaller.
Roulette, Blackjack and Baccarat were available in various versions and stake levels. The review also mentions a few video poker games among the table selections.
Popular titles listed included Blackjack Solo, Blackjack Classic, Vegas Single Deck Blackjack and Vegas Downtown Blackjack. European Roulette choices included Classic Roulette, European Roulette and 3D European Roulette.
The assessment describes the virtual table-game selection as limited, with the Live Casino supplying much of the overall variety.
Live dealer tables
The interface described in the review had no dedicated live dealer category. Players searching for a live table could therefore open an RNG version instead.
The review counted over 20 live dealer tables in the ‘Casino Games’ section, mixed with RNG table games. It attributed these games to Evolution Gaming and NetEnt and listed Lightning Roulette, Platinum VIP Blackjack, Baccarat Squeeze and Dream Catcher among the options.
Some tables were essentially the same game with different dealers. The review gives White Blackjack 1, White Blackjack 2 and White Blackjack 3 as examples. It says tables were seldom full, and players waiting for a seat could use Blackjack’s ‘Bet Behind’ feature in the meantime.
Mobile play
Queenplay Casino could be used in a browser on Android, iOS, blackberry and Windows mobile devices. Its responsive HTML5 site was described as adapting to the screen size, make, model and operating system of the device.
The review says Queenplay Casino’s games were optimised for members accessing their accounts and playing on mobile devices.
Customer service
The review lists live chat and email as Queenplay Casino support options, available seven days a week from 6 am to 11 pm GMT. It also recommends the casino FAQ for answers to common questions.
- Email support
- Live chat
- FAQ page
- Terms & Conditions
- Bonus terms
Review summary
Queenplay Casino launched in 2020 for global and UK markets under licences the review attributes to the MGA and UKGC. It describes a wide variety of slots and live casino games from many software providers.
At the time covered by the review, Queenplay Casino had fewer RNG-operated virtual table games than live dealer tables. For players who prefer live play, it highlights games from NetEnt and Evolution Gaming. The review also says casino bonus wagering requirements mainly applied to slots, and recommends checking the ‘wagering requirements’ in the ‘bonus terms’ before signing up.
