Euro Palace Casino review
Casino Ideal’s review covers a casino with more than 500 instant-play, slot, table and live games, a loyalty programme, a wide range of banking options and support in multiple European languages.
Key features
Euro Palace’s European styling is one aspect of its presentation; players could go straight to instant-play titles or Live Casino games. Most titles were available to play in a browser, with downloads also mentioned for those who prefer an app. The languages listed in the review include English (EU), English (CA) and English (NZ), as well as German, French, Portuguese, Spanish, Italian and several other versions of the site.
Highlights
- A strong choice for Microgaming fans
- More than 500 games
- Browser games and downloadable titles
- MGA licence noted in the review
- Jackpot titles described as high-paying
Possible downsides
- 50x bonus wagering requirement
- The review says UK players cannot play
Euro Palace Casino at a Glance
| Online | Since 2010 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Digimedia Ltd |
ADDITIONAL INFORMATION
| Restricted countries | |
|---|---|
| Currencies | EUR, USD, CAD, GBP |
| Language | |
| Support | Live Chat, Telephone Support, Email |
| Contact | [email protected], [email protected], France: 0805-101-095, Germany: 0800-664-8840, Italy: 0800-897-660, Spain: 0800-300-823, UK: 0808-238-6048 (All Toll Free) |
DEPOSITS & WITHDRAWALS
| Deposit methods | |
|---|---|
| Minimum deposit | 10 EUR |
| Minimum withdrawal | 10 EUR |
| Withdrawal limits | 10,000 EUR per day |
| Payout timeframes | E-wallets: 0 to 24 hours; Credit/debit cards: 2 to 5 days; Bank transfers: 3 to 7 days. Pending time: 0 to 24 hours |
Background
Digimedia Group launched Euro Palace in 2010. The operator’s history offers context: the group was founded in Malta in 2008, and its two CEOs were said to have more than 20 years of experience with online casinos. The company was also described as operating casinos for over a decade, including Gaming Club and Royal Vegas.
Licensing, security and fair play
The review reports that Digimedia Group held an MGA licence for its casino operations, and says the regulator monitored marketing and game fairness through regular RNG and live-dealer payout percentage checks. The source does not establish its claim that unfairly changing a game’s ‘return to player’ was impossible; this should not be taken as independently verified assurance.
Players could turn to the MGA conflict-resolution team for help, while European players were covered by EU privacy and consumer-rights laws. These statements concern the jurisdictions described in the review.
Bonuses and promotions
The review describes an introductory ‘New Player Bonus’, followed by weekly and monthly offers once the welcome bonus expired or had been played through.
Welcome offer
Euro Palace Casino’s new-player package is described as totalling €600, divided into three parts. The headline amount may appeal, but the wagering terms reduce the offer’s value. Each bonus must be claimed within 7 days of opening an account.
- First deposit: a 100% match up to €200
- Second deposit: a 100% match up to €200
- Third deposit: a 100% match up to €200
The review gives a 50x wagering requirement and illustrates it with a €20.00 deposit matched by a €20.00 bonus. In this example, players would need to wager €1,000 before withdrawing the €20.00 bonus as cash. This substantial playthrough can diminish the value of a casino bonus, and completing it would take considerable luck.
Bonus funds are tracked in separate ‘real money’ and ‘bonus money’ balances. The review says bonus funds expire after 2 months if the playthrough conditions are not met, and describes the maximum permitted bet as 30% of the total bonus value.
The review lists these contribution rates for wagers towards the wagering requirement:
- Slots, Keno & Scratch Card games – 100%
- Re-spins slot games – 10%
- Video and power poker games – 8%
- Classic Blackjack Games
- Aces and Jacks or Better video poker games – 2%
- Baccarat, craps, Red Dog and Sic Bo – 0%
- Wagers on gamble features – 0%
- Multiplayer tournament wagers – 0%
More Bonuses and Promotions
Recurring offers described include lucky draws, deposit matches and tournaments. The review lists possible prizes such as bonus free spins, extra casino credits and holidays.
VIP and Loyalty Scheme
Euro Palace Casino describes its loyalty programme as offering added benefits to its most dedicated players. Progress through the tiers depends on both betting activity and how often a person plays.
According to the review, players begin at ‘Blue Level’ with 2,500 points. The stated thresholds are 10,000 points for Gold, 25,000 for Platinum and 75,000 for Diamond; each tier was linked to its own promotions and rewards.
The review says VIP status comes with invitation-only events, giveaways and dedicated support. Players could become VIP members only if invited.
Payment options
The review lists several ways to deposit or withdraw winnings. It says Euro Palace accepted several international currencies, including USD, EUR, CAD and AUD, while in-game balances could be held in USD, CAD, GBP or EUR. These details are reported in the review and do not establish availability in Canada.
Depositing
The payment options listed were Visa and Master Card credit cards, Visa Electron debit cards, debit bank transfers, Trustly transfers, and the Skrill and Neteller online wallets.
The process described is to sign in, select ‘deposit’ and choose a payment method and currency in the pop-up. The review also mentions certain banking methods that offered an extra 10% on the first deposit, capped at €100, which could be combined with the Welcome Bonus. It lists a minimum deposit of €10.00 for most methods.
Withdrawing funds
The review says players requested withdrawals through the same account window used for deposits by selecting ‘withdraw’. It lists fewer cash-out methods than deposit options: Maestro Debit Cards and Trustly Bank Transfer were excluded, while Visa, Master Cards, Visa Electron debit cards, debit bank transfer, Skrill and Neteller web wallets were listed as available.
Withdrawals of €2,330 or more required identity verification. The review also lists a maximum withdrawal of €10,000 per 24-hour period, or the equivalent in another currency.
Games catalogue
According to the review, Euro Palace Casino’s game catalogue appears on the home page. Promotions sit near the screen’s centre, with game categories below. The selection starts with ‘Featured’, followed by slots, tables, live casino, video poker, progressive, variety and Vegas games. In the variety section, the review notes alternatives such as scratch cards, lotto and arcade alien attack titles.
Game software providers
Euro Palace Online Casino uses Microgaming games, while Evolution Gaming provides its live dealer platform. Microgaming is described as an early online casino software provider, operating since 1994. Its subsidiaries include Jackpot Factory Group and Casino d’Amelie Les Bains.
Slots
Euro Palace Casino’s slots include ‘Break da Bank Again’, Thunder Struck II, Immortal Romance and Jungle Jim El Dorado. The review says dozens of titles are available, with varied themes and features.
Euro Palace offered the Microgaming Progressive Jackpot Network (MPJN) collection of progressive jackpot slots. Examples listed are Mega Moolah, Mega Moolah Isis, Mega Moolah Summertime, Major Millions 5-Reel, Cash Splash and Fruit Fiesta.
Table games
The review describes the table-game selection as extensive, with multiple versions of well-known casino games. Examples include European Roulette, Classic Blackjack, Atlantic City Blackjack, Monkey Keno, Vegas Strip Blackjack and Super Bonus Bingo, as well as hundreds of other table titles.
Live dealer games
Euro Palace’s live section was described as allowing players to join games hosted by real dealers alongside other participants. The review lists roulette, poker, blackjack and baccarat, plus some VIP-only high-limit tables. It attributes the live games to Evolution gaming and mentions game-show titles such as Dream Catcher.
Mobile play
The review says Euro Palace Casino could be accessed on smartphones and tablets. It describes instant-play games as requiring Flash JavaScript installation or an update, and says much of the desktop selection could be played on mobile devices. Some live casino games were unavailable on smaller screens. The review also mentions a downloadable app for iOS and Android devices.
Customer service
The review lists 24-7 live customer support by email or online forms, plus a premium ‘VIP’ service for players with that status. It also gives telephone support numbers for Germany, France, UK, Finland, Norway, Greece, Portugal and Italy.
Playing at Euro Palace Casino
The catalogue described in the review includes themed slots, virtual and live table games, and a range of stakes and game variations. It also highlights a Vegas category. Games could be played in a browser or through a downloadable app for iOS and Android users.
