Casino.com review
Casino.com combines a playful website design with a broad game catalogue and a range of promotions, attracting the attention of online casino players around the world.
The site calls itself the “home of online casino” and has built a reputation for openness and reliability—qualities that can be difficult to assess in the online gambling sector.
Key Features
Casino.com entered the market later than some competitors, but offers many of the same kinds of services and features.
Highlights
- An established, well-regarded casino brand.
- A wide range of casino games.
- Live casino games available.
- Publishes independent audits of game payouts.
- A loyalty program with appealing benefits.
- Bonuses and privileges for VIP members.
- The review describes a secure gaming environment.
- Customer support is listed as available 24/7.
Disadvantages
- All new members must complete identity checks before making their first withdrawal.
- A withdrawal may take up to 3 business days for members outside the VIP program.
Casino.com at a glance
| Online | Since 2008 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Mansion Group |
MORE DETAILS
| Restricted countries | |
|---|---|
| Currencies | CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, USD, ZAR |
| Language | |
| Support | Live chat, email support and phone |
| Contact | [email protected] |
PAYMENTS & WITHDRAWALS
| Deposit methods | |
|---|---|
| Minimum deposit | $/€10 |
| Minimum withdrawal | $/€10 |
| Withdrawal limits | $/€15000 per month |
| Payout timeframes | E-wallets: 24-72 hours, credit/debit cards: 3-5 days, bank transfers: 3-7 days, cheques: 14-28 days, pending time: 72 hours |
Casino.com background
Casino.com first appeared online in 2008 as a casino software provider, then changed hands. Its current owner and operator is Mansion Gaming, an Asian corporation with more than 20 years of experience operating land-based and online casinos.
Casino.com has attracted players of varying experience levels from around the world. The site has also received industry recognition: in 2018, it won the Online Casino Operator of the Year award at the International Gaming Awards.
Licensing, Security and Game Fairness
Casino.com holds licences from the UK Gambling Commission and the Gibraltar Gaming Authority, which it characterizes as demanding regulators. The review also describes the operator as attentive to security and customer privacy, citing a firewall and RSA 128-bit encryption technology as protective measures.
The review states that games at Casino.com are fair. As with many reputable online casinos, it says the site uses random number generators (RNGs) for every non-live game. This is the review’s claim, not an independently established guarantee.
Promotions and Bonuses
Casino.com’s promotions page is described as featuring a welcome package, live casino bonuses and offers presented weekly.
New-customer bonus
New Casino.com members may qualify for a welcome package. The offer is described as a 100% match on the first deposit, up to £/€/$400, plus 180 free spins. Customers who register without depositing are said to receive 20 spins for Age of the Gods slots.
The welcome bonus and spins are presented as new-customer offers with terms. The stated minimum deposit is £/€/$20, and the bonus is capped at £/€/$400. For example, a £/€/$400 deposit would make the combined play balance £/€/$800. The review says the bonus must be wagered 40X before winnings can be withdrawn.
The review outlines separate terms for the welcome spins. It says 20 spins are awarded after the first deposit, then 20 per day for eight days, for a total of 180. They are limited to Age of the Gods slots and carry a 20X wagering requirement before withdrawal. Winnings are capped at £/€/$100 and credited as bonus funds.
The source terms state that Casino.com’s welcome promotion is for customers aged 18 years or older. After making an initial deposit, customers see a pop-up where they can accept or decline; accepting automatically credits the offer to their account. The review notes that some games may contribute less than their full stake toward wagering.
- Every slot category – 100%
- Scratch-card games – 100%
- Red Dog and every Pai Gow variant – 25%
- Every Casino Hold’em variant – 25%
- All roulette variants – 25%
- All baccarat variants – 20%
- Every blackjack variant except Pontoon and Blackjack Switch – 20%
- Stravagaza – 20%
- Every craps variant and Sic Bo – 20%
- All video poker variants – 20%
- Blackjack Switch and every Pontoon variant – 5%
- Lucky Wheel – 5%
- Every double option in slots and video poker – 0%
- Fortunate Five, Jacks or Better, Gold Rally, Dead or Alive, Everybody’s Jackpot, Blood Suckers – 0%
- Games not listed above – 100%
The review says cash wagers use the deposited balance before bonus funds, which become available once that balance is depleted. It also states that welcome bonus funds expire after 30 days without account activity.
To receive the spins, the terms require customers to accept the welcome bonus and make a first deposit. The first 20 spins expire 24 hours after registration. Their stated value varies by game, usually from £/€/$0.20 to £/€/$0.25.
VIP Rewards
Casino.com’s VIP tier is described as providing extra services and perks. The review lists a dedicated VIP team, special bonuses and invitations, birthday gifts, VIP-only events, higher deposit limits and a personal account manager tasked with providing a high level of service.
The review lists five VIP levels: Bronze, Silver, Gold, VIP and VIP Elite. Bronze is the entry level and VIP Elite the highest, each with distinct benefits. It gives VIP qualification requirements of at least 20,000 loyalty points and total deposits of $3,000/£2,000/€2.200.
The source sets VIP Elite eligibility at 50,000 loyalty points and deposits of at least $24,000/£16,000/€17.600. According to the review, players earn points by playing casino games on a computer, tablet or mobile device. Once the requirements are met, a VIP account manager is said to contact the player with an invitation and details of the benefits. The review also claims that Casino.com VIP status lasts for life.
Reload and deposit offers
In addition to the welcome package and VIP option, the review reports that Casino.com runs recurring reload and deposit promotions. It says the offers change from week to week, with current promotions shown on the Promotions page.
Points and loyalty levels
The review presents loyalty points as a way to progress through Casino.com’s VIP program: players earn points toward a higher loyalty level and may qualify for VIP status. Its listed ranges are Bronze at 0 to 499 points, Silver at 500 to 2,999 points and Gold at 3,000 to 20,000 points.
The rate at which points are awarded depends on the game played.
- Slots – Earn 1 loyalty point for every £/€/$20 wager
- Progressive Slots – Earn 1 loyalty point for each £/€/$30 wager
- Scratch cards – Earn 1 loyalty point for every £/€/$20 wager
- Asian games/arcade – Earn 1 loyalty point per £/€/$20 wager
- Poker and other card games – Earn 1 loyalty point per £/€/$40 wager
- Roulette – Earn 1 loyalty point for each £/€/$50 wager
- Blackjack – Earn 1 loyalty point per £/€/$60 wager
- Baccarat – Earn 1 loyalty point per £/€/$80 wager
- Video poker – Earn 1 loyalty point per £/€/$150 wager
- Craps or Sic Bo – Earn 1 loyalty point per £/€/$200 wager
- Pontoon – Earn 1 loyalty point per £/€/$200 wager
- Surrender/Blackjack Switch – Earn 1 loyalty point per £/€/$200 wager
Deposits and Withdrawals
A deposit at Casino.com can be made in moments. The review adds that new customers may need to provide identity documents before a withdrawal is processed.
Depositing
To deposit at Casino.com, the review says to sign in, choose a payment method and enter the amount. It gives the minimum deposit as between £/€/$10 and £/€/$20, depending on the method.
The payment options listed in the source are Visa credit and debit cards, Skrill, PaySafeCard, Neteller, bank transfer, Instant Banking, Boleto, EcoPayz, Lobanet, WebMoney, AstroPay Card, Safetypay, SoFort and Bitcoin.
Withdrawing Funds
The review says new customers may be asked to provide verification documents, including photo ID such as a passport or driver’s licence, a credit card and proof of address. It states that withdrawals must be made using the original deposit method and may take up to 3 business days. VIP processing is listed as 1 to 2 business days.
Games Available
Casino.com’s catalogue includes slots and table games, offering a range of options for players with different preferences. The review highlights the variety as a way for players to find games that suit their tastes.
Casino game software
The review names Playtech as Casino.com’s main software supplier and a leading casino game software provider. It describes three ways to play: download the casino client to a computer, use Instant Play in a browser or install the app for mobile gaming.
Slots
The source review highlights Casino.com slots for their paylines, bonus features and large jackpots. It says the catalogue has hundreds of titles, including popular picks such as Crazy 7, Vacation Station, Fields of Fortune, Jackpot Giant, Leprechaun’s Luck, Top Gun and The Six Million Dollar Man.
Table Games
Casino.com’s table games are described in the review as having clear graphics and responsive software. Examples include Pontoon, Lucky Blackjack, Sic Bo, Bingo, Wild Viking, Red Dog, roulette, craps and Pai Gow poker.
Live Dealer Games
Players looking for human dealers can visit the site’s Live Casino section, where dealers run games over video stream. Listed live options include baccarat, blackjack, roulette, Hi-Lo and Casino Hold’em.
Casino.com on mobile
Casino.com offers an app for Android, iOS and Windows devices, featuring many of the desktop site’s games and services. The app is described as free to download and as supporting deposits and withdrawals.
Help and Support
The review says Casino.com’s customer care team is available around the clock. Customers can reportedly contact a representative by phone or email, or use the site’s live chat for an immediate conversation.
Casino.com: final thoughts
This overview covers a large game catalogue, a mobile app, live casino tables, promotions, VIP privileges and a loyalty scheme. Readers can use these details to consider whether Casino.com’s described features suit their preferences.
