21 Casino review
The original review presents 21 Casino as a modern-looking site with a range of bonuses and promotions, and says it could interest people comparing online casino options.
The review reports just under 1,000 games from a range of software studios, placing 21 Casino among Europe’s popular online casinos at the time. Its collection includes slots, table games, video poker, scratch cards and live dealer titles from providers such as NetEnt, Play’n GO, Microgaming and Evolution Gaming.
Features
The original review describes 21 Casino as a fresh, modern alternative to older online casinos. It highlights a mobile-oriented design, simple navigation and games organised into clear categories. According to the review, the site interface and customer support were available in English, German, Finnish and Danish.
Highlights
- 900+ casino games
- A broad selection of software providers
- 3 regulators named in the original review
- Multiple payment options
- 24/7 support
- Contemporary interface
Potential drawbacks
- No phone support
- Live dealer selection is somewhat limited
21 Casino at a glance
| Online | Since 2015 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | White Hat Gaming Limited |
ADDITIONAL INFORMATION
| Restricted countries | |
|---|---|
| Currencies | CAD, GBP, NOK, SEK, NZD, EUR, ZAR |
| Language | |
| Support | Live chat |
| Contact | [email protected] |
DEPOSITS & WITHDRAWALS
| Deposit methods | |
|---|---|
| Minimum deposit | €10 |
| Minimum withdrawal | €20 |
| Withdrawal limits | €25,000 |
| Payout timeframes | 1-5 days |
Casino history
White Hat Gaming Limited owned 21 Casino, launched in 2015. The casino was aimed at players in the UK and European gambling markets. The review notes that 21 Casino quickly drew interest from people looking for a more up-to-date online gambling experience, with its appeal partly attributed to White Hat Gaming Limited’s then-new, full-service casino platform.
White Hat Gaming’s platform allows investors to establish online casinos under their own brands and run promotions. The review describes a package offering operators access to 1,000 games, licences in multiple jurisdictions, payment processing, risk and fraud protection, customer support and player-retention services.
The review notes that 21 Casino shared White Hat Gaming’s platform with Casilando (2017), Playzee (2018) and Miamai Dice (2016). At the time, the writer predicted the ambitious platform would continue to grow and become a significant force in online casinos over the following decade.
Licences, security and fair play
21 Casino’s owner, White Hat Gaming Limited, held three gambling licences: from the UK Gambling Commission, Malta Gaming Authority and Swedish Gambling Authority. The review called the Swedish regulator new at the time and described the UKGC and MGA as leading European authorities. These statements reflect the review’s claims and historical context.
The review also referred to the UKGC’s 10-steps-to-cyber-security and described it as a robust framework for protecting the security and privacy of online services.
It further says White Hat Gaming’s platform included a regulatory and legal team. Operators on the platform could use that team’s assistance when seeking licences for the markets they intended to serve. For example, the review says an operator targeting the UK could get help applying for a UKGC licence and complying with its rules and regulations.
On that basis, the original review considered 21 Casino a good choice for players looking for a site attentive to regulation and fair play. It claimed White Hat Gaming ensures all its operators/casinos 100% comply with local regulations; this is the stated guarantee, not an independently verified finding here.
Bonuses and promotions
The review describes 21 Casino as offering players several ways to access promotions. Alongside a welcome offer, it says new account holders received free spins for registering, while existing players could find recurring offers and loyalty rewards to add variety to their play.
Welcome offer
21 Casino offered a welcome package worth up to €300, along with 21 free spins for opening an account. The spins could be used on the Book of Dead slot without a cash deposit. The welcome offer was described as a 121% deposit match, up to €300.
Both offers came with terms and conditions, which the review recommended checking. It highlighted a 35x wagering requirement: according to its account of the terms, bonus cash and any winnings from the spins had to be wagered 35 times before withdrawal.
The review notes that different game categories contribute differently towards wagering requirements. It lists the contribution rates as follows:
- Slots: 100%
- Table games: 10%
- Video poker games: 5%
- Scratchcard & Keno games: 100%
- Progressive jackpot slots: 0%
- Other games: 0%
Although slots had a stated 100% contribution rate, the review warns that some individual slot titles did not count towards wagering. It advised players to check the excluded-games list before playing with bonus funds.
More bonuses and promotions
The review’s promotions section discusses offers for returning customers as well as new players. It says 21 Casino regularly launched new bonuses and deals to reward loyal players, in addition to its welcome bonus and 21 no-deposit free spins.
The two offers mentioned were the Wild Reload Bonus and Stairway Bonus. The first was described as a 21% deposit match of up to €210, available every Monday and Tuesday. The second was a three-level weekend deposit promotion offering 10, 25 and 50 free spins on the 1st, 2nd and 3rd deposits, respectively.
Loyalty programme
The review also describes a 21 Casino loyalty programme where players could earn points by wagering. Its stated rate was one point award for each €10 wagered at 21 Casino, with points awarded as follows:
- 2.00 points – For slots or scratchcards
- 1.00 point – For video poker or bingo
- 0.50 points – For blackjack
- 0.25 points – For roulette
According to the review, players could exchange points for bonus funds at a rate of €1 per 200 loyalty points. It also says the bonus cash was subject to a 35x wagering requirement.
Payment methods
The review outlines several options for depositing and withdrawing at 21 Casino. Direct payment methods included bank cards and bank transfers, while e-wallets made up much of the rest of the selection.
The currencies listed for deposits and withdrawals at 21 Casino were GBP, EUR, CAD, NOK, SEK and SAR.
Depositing funds
The original review lists €10 as the minimum deposit at 21 Casino and names several payment methods: Visa/Mastercard, Maestro, Bank Transfer, Skrill, Neteller, Trustly and Paysafecard.
The review does not specify a maximum deposit, though it expects the payment provider to set a limit. It says 21 Casino charged no additional deposit fees. Deposits were generally described as prompt, although bank transfers could take a few days.
Withdrawing funds
According to the review, withdrawals had to be made using a payment method previously used to deposit at 21 Casino. It lists a €20 minimum and a maximum of €25,000 per player over a seven day period. The review also says winnings above €100,000 would be paid in ten monthly instalments.
The review says 21 Casino charged no withdrawal fees, but processing could be slow. E-wallet withdrawals were reportedly completed within a day; credit/debit card payments could take up to 5 business days, while bank transfers were said to typically take three days.
Game selection
The original review counted over 900 games at 21 Casino and estimated the total was closer to 1,000, while noting it had not individually checked every title. It describes a substantial range of slots, a respectable table-game selection, some scratchcards and other formats, plus a smaller live dealer section.
In the main lobby, the review says choosing ‘Games’ opened additional categories along the top of the page to help filter titles. These included ‘Top Games’, ‘New Games’, Slot Games’, ‘Live Casino’, ‘Table Games’, ‘Jackpot Slots’, ‘Other Games’ and ‘Providers’.
Casino game software providers
The review counted 86 software studios at 21 Casino. It noted that some names might be unfamiliar, but considered the overall number unusually high compared with other online casinos it had encountered.
Some of the better-known providers named are Microgaming, NetEnt, Evolution Gaming, Play’n GO, Thunderkick, Quickspin, Big Time Gaming, Blueprint Gaming, Scientific Games, Red Tiger, Bally and Betsoft.
Slot games
Slots are a major part of many online casino collections, and the review says 21 Casino offered an extensive selection. It points to games from numerous studios, with a steady stream of different titles to explore.
The review estimates that at least 900 titles are online slots, featuring varied reel formats, themes and bonus features. Examples include classic games, 3D titles, animated video slots and progressive jackpot slots, all reported as available at 21 Casino.
The catalogue also included familiar titles such as The Goonies, Book of Dead, Starburst, Bonanza, Dead or Alive II, Immortal Romance, Raging Rhino, Game of Thrones, Aloha Cluster Pays and Jurassic Park.
The review counted 36 progressive jackpot slots in the broader collection. It says the ‘Jackpot Slots’ category included titles such as Mega Fortune, Mega Moolah, Mega Fortune, Slots O’ Gold, Irish Riches and Mega Joker.
Table games
In addition to its slots, 21 Casino was reported to offer 75 table games. The review says the games varied in format, betting limits and quality, giving players a range of table options.
Roulette and blackjack made up much of the selection, with 16 roulette games and 25 blackjack games reported. Other choices included Baccarat, Red Dog, Pontoon, Pai Gow, Sic Bo, Punto Banco and Oasis Poker.
For roulette, the review lists French, American and Roulette versions with different rules, as well as variants such as Double Ball Roulette, Roulette Advanced and Lightning Roulette.
Blackjack options included tables with familiar rules and versions featuring different twists. The variations named were Shut Em Up Blackjack, 6 in 1 Blackjack, Multi-Hand Blackjack, Double Exposure Blackjack and 21+3 Blackjack.
Live casino
The review identifies Evolution Gaming as the provider of 21 Casino’s live dealer games, which it says appeared in the ‘Live Casino’ category at the top of the screen. It counted 16 tables, describing the selection as a fair size but not extensive.
The review suggests that the lower table count compared with other casinos may be due to the limited number of blackjack and roulette options. It says there was one table each for Roulette Live and Blackjack live, whereas other sites might offer several of each.
The review lists another 14 games, each with a single table. The selection included Sic Bo, Baccarat, Casino Hold’em, Caribbean Stud Poker, Dragon Tiger and Texas Hold’em Bonus.
Mobile casino
The review says 21 Casino was designed to offer mobile players an experience comparable to desktop play. Its responsive website adapted to the device in use, whether a large monitor, medium-sized tablet or small smartphone, keeping the page fitted to the screen and easy to navigate.
According to the review, desktop users could also download a dedicated app. It describes the app as offering smoother performance and simpler navigation, with access to the same number of games as the casino website.
Customer support
The review reports that 21 Casino customer support was available 24/7 by email and live chat, but not by phone. It describes the staff as friendly and responsive, while noting that the lack of phone support could frustrate some players.
- Live chat
- Email support
Playing at 21 Casino
The original review was generally favourable towards 21 Casino, with a larger live dealer selection its main proposed improvement. It describes a modern, mobile-friendly site, a large game catalogue and licences from three major regulators at the time of writing.
The review also points to the variety of games and software studios, the bonuses and promotions, and support it describes as quick and informative. These observations reflect the original review, not a new check of the casino.
